SHIPPING & RETURN
1.1.1 Delivery cost
Delivery is free from 50 € purchase only for France orders.
International deliveries are subject to charges. Fees depend on the country of shipment. At the time of ordering, you can estimate the amount of shipping costs by selecting the country of destination.
1.1.2 Delivery services
Deliveries in metropolitan France are made by the carrier TNT. The Customer has the choice between home delivery or Relay Parcel delivery according to the list proposed. In case of unavailability of the service, the Seller may make the shipment by Colissimo.
Deliveries in Corsica, Monaco and abroad can be made by Colissimo.
The Customer is informed that it is up to him to provide exactly all the details necessary for the good routing of his Order and the perfect delivery (access code, access specification for example).
If the Customer is absent at the time of delivery, a delivery notice will inform him/her of the terms and conditions for keeping the parcel and making it available, under the full and exclusive responsibility of the carrier.
In case of absence at home, please note that TNT will automatically deposit the package in the nearest Parcel Relay. It will be your responsibility to pick it up within seven days following the notice of passage.
1.2. Shipping and delivery times
1.2.1. Delivery in France
Orders placed are shipped within two business days of the Order being placed.
From the date of shipment, allow one day for delivery in metropolitan France and two days for delivery in Corsica.
1.2.2. Delivery abroad
Orders placed are shipped within two business days of the order being placed.
The delivery time varies according to the country of delivery. Allow two to four days for delivery within Europe and four to nine days for delivery outside Europe.
These delivery times are given notwithstanding any fortuitous event or force majeure that would delay the delivery independently of the will and diligence of the Seller.
It is an average time depending on the destination and the availability of the item. Exceeding this time limit may not give rise to any reduction in the price paid by the Customer or to any payment of damages and interest, provided that the Customer is delivered within 30 working days following confirmation of its Order.
The Customer is obliged to check the conformity of the Items received in execution of his order at the time of delivery. Any anomaly concerning the delivery such as damaged package, missing product, damaged product, product not in conformity with the Order etc., must be notified within the legal deadlines following the reception of the order. This notification will be sent by e-mail to email@example.com.
3. WITHDRAWAL PERIOD
If the Customer is not satisfied with the Items ordered remotely, he may exercise his right of withdrawal without giving any reason. He then has a legal period of 14 (fourteen) days from delivery of the Articles to return them under the terms of Article L221-18 of the French Consumer Code.
Venise Collection offers the Customer the possibility of returning his Order within 30 (thirty) calendar days following receipt of his Order (the date of delivery being taken as proof).
The product must be returned in new condition, with its original labels still attached to the article, and must be neither stained nor washed. Items returned incomplete, damaged or soiled by the Customer will not be accepted.
Returns are made at the expense, risk and peril of the buyer for orders outside made outside of France.
You must enclose with your return shipment: a copy of the purchase invoice (enclosed with your delivery).
The Customer may use, if he wishes, the model withdrawal form that can be downloaded here.
4. METHODS OF RETURN
The Customer may return items he does not wish to keep or make an exchange in one of the following two ways:
(i) By mail to the following address :
E-commerce return service
132 avenue Victor Hugo
(ii) Return your items free of charge to one of our stores.
In both cases, please bring the invoice that was given to you for faster processing of your return.