Privacy Policy

Updated: 12/02/21

This privacy policy gives you an overview of the processing of your data by Venise Collection.

If you have any questions regarding this privacy policy or regarding data protection at Venise Collection, you can contact our team at: support@venisecollection.com. Please also send an email to our team if you wish to exercise your right of access or your right to have your data deleted or any other data protection right in accordance with Articles 15 to 22 of the GDPR, including the withdrawal of your consent for marketing, unsubscribing from the newsletter...

1. To which services the privacy policy applies:

This confidentiality policy applies to all the services we offer to our customers in France as well as internationally, whether for our website, in our stores, by phone, or even on social networks or other channels.


2. What data is processed?

Venise Collection offers you various contact media. Depending on whether you contact us online or by telephone, various data may be communicated. The data that we process is data that you communicate to us when you create a customer account or when you contact us. For example, when you register and provide for this purpose your name, email address and / or telephone number and postal address. We collect other data through our data analytics (eg your wishlist for market research and personalized services).


3. For what purposes are your data used?

Venise Collection processes your data in compliance with all applicable data protection laws. In this regard, we of course respect the principles of data protection law applicable to the processing of personal data. In principle, therefore, we only process your data for the purposes indicated in this privacy policy or when entering your data. This primarily involves the processing of purchases and the provision, personalization, development and security of our services. In addition, we use your data within the limits of the strict rules of European data protection law, but also for other purposes, such as market research for the optimization of business processes, the adaptation of our services to needs, and personalized advertising.

4. Personalized services

Developing and delivering personalized features and services allows us to provide you with an experience tailored to your personal interests. Thus, the processing of your data for the purpose of personalizing our services is an integral part of the services offered by Venise Collection.


5. Information relating to social networks

Venise Collection is present on the social networks Facebook and Instagram. We regularly publish and share content, offers and product recommendations. Social network operators record your usage behavior by means of cookies, and similar technologies, with each of your interactions on our pages. Venice Collection then has access to general statistical data on the areas of interest and demographic characteristics of Internet users viewing one of our pages (age, sex, region). When you use social networks, it is the operators of these platforms who define the type, scope and purpose of the processing of the data collected there.


6. Newsletter

We offer you several newsletter services including:

• Promotion announcements;
• brand updates;
• reminders, for example when an item on your wishlist is at a reduced price or if you have requested an alert to see if it will be back in stock;

satisfaction surveys.


7. Gift message

We only use the recipient's name when placing an order.


8. How is your data used for advertising purposes?

We and our advertising partners use your data to deliver personalized Venice Collection advertising to you. In this regard, we and our advertising partners use the internet technologies that are standard on the market. This enables us to present you with targeted advertisements and to provide you with advertisements and offers that are of real interest to you. This allows us to better meet the needs of our users and introduce them to new products.


9. To whom are your data transmitted?

Venise Collection only transmits your data if European data protection law allows it. We work in collaboration with the logistics companies DHL and Colissimo. These service providers process your data on our behalf only under certain conditions. They have access to your data only for the purpose of providing you with your packages and for the period necessary for this.


10. What are your data protection rights?

In terms of data protection and with regard to the law and under the conditions that it defines, you have the following rights: right of access (article 15 RGPD), right of deletion (article 17 RGPD), right of rectification ( article 16 RGPD), right to restriction of data processing (article 18 RGPD), right to data portability (article 20 RGPD), right to object to a data protection supervisory authority (article 77 RGPD ), right of withdrawal of consent (article 7, paragraph 3 GDPR), as well as the right of withdrawal of certain data processing measures (article 21 GDPR).


11. When is your data deleted?

Your personal data remains stored for as long as necessary for the purposes of this privacy policy, in particular for the purposes of fulfilling our contractual and legal obligations.


12. How is your data protected?

We transmit your personal data by encrypting it. This applies to your order and your customer login. For this purpose, we use the SSL (Secure Socket Layer) encoding system. In addition, we secure our websites and other systems using technical and organizational measures against the loss, destruction, access, modification or dissemination of your data by any unauthorized person.


13. Changes to the privacy policy

As we develop our website and implement new technologies to improve our service to you, changes to this privacy policy may be necessary. That is why we are informing you of the last updated date at the top of this privacy policy.


14. Contact

You can contact our team at any time for any general questions about data protection and the exercise of your rights at the email address: support@venisecollection.com