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Refund and Returns Policy

At VENISE COLLECTION, operated by SAS NEW IN, customer satisfaction is our top priority. We understand that sometimes a purchase may not meet your expectations. This Refund and Returns Policy outlines your rights and obligations regarding the return, refund, and exchange of items purchased from our website. We are committed to full transparency and compliance with all applicable French consumer laws.

1. Legal Information

VENISE COLLECTION
Operated by: SAS NEW IN
Registered address: 132 Avenue Victor Hugo, 75016 Paris, France
Phone: +33 1 40 47 51 00
Company registration number (RCS Paris): 920 338 258
SIRET (siège): 920 338 258 00014
Legal status: SAS – Société par actions simplifiée
VAT number: FR93920338258
Share capital: €10,000.00

2. Right of Withdrawal (Rétractation)

In accordance with Article L221-18 of the French Consumer Code, you have the legal right to withdraw from your purchase without giving any reason within 14 days from the day you receive your order.

To exercise your right of withdrawal, you must notify us of your decision to return the item within this 14-day period by:

  • Emailing our support team at: support@venisecollection.com

  • Or by sending a letter to:
    VENISE COLLECTION
    132 Avenue Victor Hugo
    75016 Paris, France

We recommend clearly stating your name, order number, and the items you wish to return or exchange.

3. Return Conditions

Returned items must meet the following criteria:

  • Items must be unworn, unused, and in their original packaging with all tags attached.

  • Products must be returned in resalable condition.

  • Items that are damaged, worn, or altered will not be accepted.

Returns must be initiated within 14 days from the date you received your purchase.

4. Return Procedure

Step-by-step guide:

  1. Notify us of your intent to return or exchange within 14 days of receipt.

  2. Securely pack the items, ensuring they are protected during transit.

  3. Send the package to the following address using a shipping carrier of your choice:

VENISE COLLECTION – Returns
132 Avenue Victor Hugo
75016 Paris, France

You are responsible for the cost of return shipping, and we do not provide prepaid return labels. However, we do not charge any restocking or return processing fees – the return cost is €0 from our side. Only the shipping expense is borne by you.

5. Exchanges

If you’d like to exchange a product for a different size, color, or item:

  • Follow the same return steps listed above.

  • Once we receive and inspect the returned product, we will ship your replacement free of charge.

Please note: We offer free worldwide shipping for both original orders and replacement shipments.

6. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed within 5–10 business days, and a credit will be applied to your original method of payment.

  • Refunds cover the product cost only and do not include original shipping fees, unless the return is due to a mistake on our part (e.g., wrong item or defective product).

7. Non-Returnable Items

For hygiene and safety reasons, the following items are not eligible for return:

  • Items marked as final sale

  • Gift cards

  • Customized or personalized products

  • Products showing signs of wear or use

8. Damaged or Incorrect Items

If your order arrives damaged or if you receive the wrong item:

  • Contact us within 72 hours of receiving your order at support@venisecollection.com.

  • Please include photos of the item and packaging.

  • We will offer either a replacement at no cost or a full refund, including original shipping fees.

9. Free Worldwide Shipping

We proudly offer free international shipping on all orders, regardless of destination. Please note:

  • Delivery times may vary depending on country and customs processing.

  • Customs duties or taxes (if applicable) are the responsibility of the customer.

10. Liability and Warranty

In accordance with Articles L217-3 to L217-7 of the French Consumer Code, all products are covered by legal guarantees:

  • Legal Guarantee of Conformity (2 years from delivery)

  • Guarantee Against Hidden Defects

If a product is found to be defective, VENISE COLLECTION will repair, replace, or refund the item as required by law.

11. Dispute Resolution

In the event of a dispute, you may:

  • Contact us directly to resolve the matter amicably.

  • Or contact a mediation service, as allowed by Article L612-1 of the Consumer Code.

The competent jurisdiction in case of unresolved dispute will be the courts of Paris, unless otherwise required by law.

12. Contact Us

For any questions related to this policy or your order, you can contact us at:

VENISE COLLECTION – SAS NEW IN
132 Avenue Victor Hugo
75016 Paris, France
+33 1 40 47 51 00
support@venisecollection.com

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